Attending ACUMA’s Annual Conference this year reminded us of the unique needs of our credit union customers and their dedication to improving the financial future of their members, one relationship at a time.
Nowhere is that more evident than at Polish & Slavic Federal Credit Union (PSFCU), a Brooklyn, NY-based financial institution with more than 108,000 primary members and 21 branches across New York, New Jersey, Illinois and Pennsylvania.
We recently spoke with Malgorzata (Margaret) Greczek, PSFCU’s senior vice president of real estate lending, on why her credit union chose to partner with Dark Matter Technologies starting in 2022 and how they use the Empower® LOS platform to improve internal processes and member service.
“This was my third LOS implementation, and even though this is a very complex system this implementation was by far the smoothest …. Dark Matter has far exceeded our expectations, and they really stand behind what they sell,” she shares, adding that her account manager is “just terrific.”
Dark Matter Technologies delivers more than just technology—it provides credit unions with the agility they need to navigate today’s complex lending landscape. Credit unions like PSFCU benefit from Dark Matter’s seamless integration capabilities, which eliminate inefficiencies caused by redundant or outdated systems. By upgrading to a more streamlined, secure, and performance-optimized tech stack, credit unions can enhance operational efficiency, reduce reliance on manual tasks, and better focus on serving their members.
As Margaret’s experience shows, partnering with Dark Matter means having a trusted technology provider that is committed to innovation and security, ensuring credit unions remain competitive and equipped to meet evolving member needs.
Additionally, Dark Matter Technologies’ solutions are designed to scale with credit unions as they grow. Whether it’s consolidating disparate systems or leveraging automation to reduce manual workflows, the platform adapts to the changing needs of financial institutions, helping them cut costs and maintain operational resilience. For credit unions seeking to future-proof their tech stack while offering an enhanced member experience, Dark Matter is the partner of choice, providing both the advanced tools and support needed to stay ahead in the market.
We’re pleased to serve PSFCU and our dozens of other credit union customers which expect a full partner from day one. Thank you, Margaret, for your kind words!